10th September 2015

Info material and support for the field trial

This page contains information about the field trial and where you can find support

Info material

For a short overview of the EMREX project and the field trial, especially for non-participants, please read EMREX infosheet

For students taking part in the field trial:

For administrators and others interested in EMREX, the EMREX handbook.

For IT personnel or HelpDesks:

Support

During the field trial a generic support address is provided, emrex-support@emrex.eu

If you have questions about the recognition process, please contact your university or univ.college.

The national contact persons for the field trial are

  • Anders Bøgebjerg Hansen, Denmark
  • Jonna Korhonen, Finland
  • Stefano Russo, Italy
  • Agnethe Sidselrud, Norway
  • Pamela Engström, Sweden

What could go wrong?

The EMREX project is responsible for ensuring that the EMREX network is fully functioning, from the SMP to the NCP. The home university needs to ensure that the student’s credentials are in order and that he can access the SMP.

Below is a list of possible pitfalls:

  • The student cannot access the SMP
    • Is the students credentials okay (in FEIDE, SWAYF, HAKA)
    • Is the link from the university to the SMP working?
  • The SMP is not working properly or cannot find the right NCP
    • Contact the EMREX support
  • The NCP is not working properly or not returning any achievement data
    • Are the achievement records registered by the host university, i.e. are there records to be fetched? Ask the student to check with the host university if needed.
    • Try again later or contact the EMREX support
  • The results are not transferred back to the HEI
    • Ask the local EMREX contact person to check if they have arrived
    • Finland: Is the mailbox and/or Virta SFTP working properly?
    • Contact the EMREX support
  • The questionnaire isn’t working properly
    • Contact the EMREX support